Let the Patients Flow: Implementing Hospital and Statewide Capacity Command Centers with Eric Goralnick, Brian Franklin, Steve Mitchell, Lisa Villarroel, Vikas Parekh

ED boarding, a critical threat to patient safety, is a result of supply-demand mismatch both within and across hospitals.  This SOTA will provide participants with cutting-edge evidence and lessons learned on implementing two key interventions to systematically manage capacity: Hospital capacity command centers (HCCCs), which coordinate capacity within a hospital, and medical operations coordination centers (MOCCs), which organize interhospital transfers to load balance across hospitals and facilitate equitable access to acute care during surges.

The expert panel includes lead authors of cutting-edge original research on HCCCs and MOCCs, along with emergency medicine and hospital leaders who have implemented successful centers in practice.  They will share critical success factors for implementing HCCCs and MOCCs, along with common points of failure.  Participants will also be encouraged to engage panelists for guidance and share their own firsthand successes or failures in implementing these interventions.